Responsible Gambling Policy

For most people gambling is an exciting and fun recreational pursuit. For some individuals, gambling may result in addiction with devastating consequences for them, their families and friends. At Southern Cross Bet we understand the dangers of gambling beyond your means and we wish to protect our members. We want you to stay in control of your gambling and not allow gambling to control you.

NSW Gambling Help can assist anyone who is affected personally or by a loved ones' compulsive gambling. They offer a range of free services such as support groups, live chat and email counselling across numerous languages. Call NSW Gambling Help anytime for free and confidential advice and support on 1800 858 858 or visit their website www.gamblinghelp.nsw.gov.au.

Other organisations which can also assist include:

Gambling Help Online is an online help facility which provides Australians with a new opportunity to access counselling and information services when they are unable or reluctant to access face-to-face services. Their website address is www.gamblinghelponline.org.au

Relationships Australia provides a range of support to problem gamblers and their families. Their website address is www.relationships.org.au

How can we help?

Recognising that you may be developing a gambling problem is the first step to regaining control.

To assist in maintaining control of your gambling habits we would like you to please remember the following:

  • Gambling should be entertaining and not be a means of making money.
  • Only gamble what you can afford to lose.
  • Avoid chasing losses.
  • Keep track of the amount of time and funds you are dedicating to gambling.

Southern Cross Bet offer several facilities that can help you stay in control of your gambling:

Monitor your betting transactions

You can readily access a full history of transactions, withdrawals and deposits through the "My Account" icon on our website or alternatively contact your friendly Southern Cross Bet support staff at [email protected].

Pre-Commitment

Setting deposit and betting limits in advance can be a positive way to help you control your spending. Deposit limits allow you to set a maximum deposit amount.

As part of our responsibility towards responsible gambling, Southern Cross Bet offers a 7-day pre-commitment facility for members. Once you set your deposit and/or bet amount limit, you can lower the cap effective immediately or should you decide to increase your limit, you will be required to give seven days’ notice, allowing you the option to reconsider your change. Please contact our friendly Customer Service Team if you need help to invoke this service.

Self-Exclusion (Temporary or Permanent)

Self-exclusion is a voluntary option for people experiencing gambling problems. Anyone can exclude or bar themselves from online betting services if they want to cut down, have a break or quit gambling.

You can exclude yourself permanently or, if you just want to take a break, you can deactivate your account for a short period of time. Our staff can help should you elect to close your Southern Cross Bet account, or you can access the self-exclusion facility yourself through the "My Account" section of our website.

Accounts which are closed by customers who do not request temporary or permanent exclusions can be re-opened. Any exclusion arrangement entered with us only affects betting with Southern Cross Bet, and not your ability to bet with other betting providers. Persons who exclude themselves are encouraged to also seek exclusion from other betting providers.

If you feel you need more help to stop gambling, you can download software to disable your access to online gambling sites: BETFILTER or OPTENETPC.

NSW Gambling Help can also support you to Self-exclude. Call NSW Gambling Help anytime for free and confidential advice and support on 1800 858 858 or visit their website www.gamblinghelp.nsw.gov.au.

 

Preventing Children from Gambling

Southern Cross Bet only accepts members who are 18 years of age or above. We seek personal documents to verify information given to us and dedicate resources to ensure minors do not wager on our website. We expect parents and guardians not to allow minors to use our services under any circumstances.

If you suspect someone underage is using the Southern Cross Bet website, please contact us and appropriate action will be taken. Internet filters such as Net Nanny or CyberPATROL can reduce the chance of underage gambling. 

Stay Smart Online is the Australian Government's cyber security website that provides information to minimise exposure to online risks.

Codes of Practice

Certain States and bodies have set codes of practice to apply to their residents engaged in gambling or to gambling providers licensed in various jurisdictions.

The following Codes of Practice published by the South Australian Independent Gambling Authority have been adopted by Southern Cross Bet in relation to its South Australian members:

Advertising Code of Practice

Responsible Gambling Code of Practice

Requirements for Systems and Procedures designed to prevent children betting

Southern Cross Bet also supports and complies with the Australian Bookmakers Association Code of Practice and comprises of the following:

Objectives

  1.  To develop and promote guidelines and programmes for the responsible delivery of wagering product, and the advertising and marketing of the Bookmaking industry.
  2. To enhance the development of the Bookmaking industry throughout all member bodies.
  3. To responsibly provide services that will enable wagering to be a socially rewarding leisure and entertainment activity.
  4. To assist those patrons who experience wagering related difficulties with information on, and direction to, appropriate support services.
  5. To enhance the public perception of the Bookmaking industry.
  6. To comply with Government policy relevant to the Bookmakers.
  7. Australian Bookmakers' Association to continue to be the body to integrate and require State Associations to develop generic initiatives for the provision of responsible gambling nationally.

Code of Practice

The Code of Practice is a voluntary code of self-regulation and is to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory.
The handling of any complaints related to the Code is not intended to replace any policies or procedures that may exist as part of the above legislation, regulation and rules.

Regulatory Compliance

All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence. The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met. 

Seal of Approval

ABA, through it's Bookmaker Associations, willl institute a "Seal of Approval" as approved by the Minister which will allow Bookmakers to acknowledge and display, in a visible manner, their support for fair, honest and responsible wagering. The Seal is to be a logo that can be recognised by clients, whether they are face to face punters or operating via the Internet.